When should I pay?
- A registration fee of 20% of the total amount will be payed with card at the time of booking.
- Final payment will be made 30 days before arrival.
- If you book later then 30 days before arrival the full amount must be paid at the time of booking.
What if I do not pay on time?
If the final payment is not done 30 days before arrival your reservation will be cancelled. No confirmation will be sent to you. The registration fee will not be paid back.
Through purchasing a cancellation insurance for 250 SEK the registration fee and the final payment will be refunded if the following occur:
- Death, illness or a serious accident have occurred to you, your spouse/partner, you/your partners parents, children, siblings or co-travlers.
- Another serious incident occur that is beyond your control, which you could not have foreseen when you made your reservation, resulting in it being unreasonable to require that you should abide to your reservation e.g. compromising fire or flooding to your home.
- If you are summoned to the army or civil defense.
- If you due to unemployment or a new employment are unable to proceed with your reservation.
You will have to confirm your impediment by providing us with documents, for example a medical certificate, authority certificate or proof an insurance claim. The document shall be forwarded to us within 14 days from the reservation date. Only then the rental amount will be refunded. The cancellation insurance also gives your the right to cancel an ongoing stay and to recover the amounts corresponding to the part of the lenght of stay you have not been able to use if any of the above points occur.
What if I want to cancel?
If you cancel your reservation you will not be reimbursed for the service fee, the registration fee or final payment. However, if you have purchased a cancellation insurance you will be fully reimbursed, excluding the insurance fee and service fee, according to the special conditions that apply (see point above). No refund will be done if you choose to interrupt your stay earlier than planned.
By booking you allow us to send you newsletters by e-mail and you get the opportunity to participate in our guest survey via e-mail until you have unsubscribed to these.
Is the campsite’s grocery shop which offers freshly baked bread and newspapers in the morning. Mat-Ekan also sells toys, barbecue accessories, food, sweets, drinks and a selection of tent and caravan accessories.
Available on the north side of the campsite. Free of charge. Sponges etc. can be purchased at Mat- Ekan.
Can be purchased or exchanged at Mat-Ekan for a small charge.
There is a yellow postbox at reception, emptied every day at 10:00. Long-stay guests can collect their post and papers from the box labelled ”Gästers post”.
Cards are welcome for payments at reception, Mat-Ekan, the outdoor pool, Byscaya Café, beach kiosk and the restaurant.
The reception is cash-free for you and our security. We accept all common debit and credit cards.
You can use our guest computer at reception or connect using your own computer. Internet access is available in most areas.
Book online at our website and the booking fee is on us!
Book online External link.
There is a dog shower on the short side of the reception building where you can wash your dog, as well as a separate dog-grooming area, including dryers. Dogs can be tied up outside service building 1 and 3, by reception and by the café. Water is available for your dog at all these places.
The dog beach is located on the south side of the boulders facing the river. You can also let your dogs swim in the river; just follow the beach promenade. A good place to exercise your dog is in the forest to the north of the campsite, where there are many good footpaths.
First aid boxes
Available at the beach kiosk, Byscaya Café, outdoor pool and reception.
Available at all service buildings in the Caravan areas, at Mat-Ekan and in reception.
If you need to contact the police about a non-emergency, call 114 14.
In case of an emergency, call 112 for ambulance, police or fire brigade.
Available at reception/outdoor pool. Our staff are trained to use the defibrillator.