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Terms and conditions for sauna reservations

Here you can read about the terms and conditions that apply when booking the sauna.

  • Prices
    Each booking is listed in Swedish kronor, including VAT. In the shopping cart, you will see the total price, including fees such as VAT.
  • Payment
    Payment is made via the selected payment method at checkout.
  • Card payment
    We accept Visa and MasterCard. Your credit card will be charged immediately.
  • Refund
    No refund will be issued if the sauna is canceled less than 48 hours in advance.
  • Cancellation
    Your booking must be canceled at least 48 hours before the scheduled time. Uncanceled appointments are non-refundable.
  • Privacy, security, and personal data
    By placing your order, you agree that Skellefteå Municipality may store and use your information.
    We do this to fulfill our obligations to you. We also document all communication we have with you via email to provide the service you expect from us. Skellefteå Municipality will not disclose your personal data to third parties. Under the Personal Data Act, you have the right, upon request, once a year, to access the information we have recorded about you.
  • Cookies
    A cookie is a text file sent from a website to your computer, where it is stored either in memory (session cookies) or as a small text file (text-based cookies). Cookies are used to store, for example, login information or your shopping cart as you browse different websites. If your browser is set to not accept cookies, you will not be able to place an order through our site. You can change this in your browser settings. Please note that we do not use cookies to store personal information about you.
  • Complaints
    If you have a complaint, please submit it to crystalsauna@skelleftea.se
  • Disputes and Laws
    Swedish law shall apply to all purchases under these terms and conditions. Any dispute regarding purchases under these terms and conditions shall be exclusively adjudicated by a Swedish court of general jurisdiction.

  • Person in Charge of the Reservation
    The person who booked the sauna is responsible for ensuring that the entire group shows consideration for the surroundings and follows the applicable rules. The reserved time must be respected, and the sauna may only be used during the time specified in the reservation. The person in charge of the reservation is also responsible for ensuring that the group leaves the facility on time.
  • Using the sauna
    Use of the sauna and presence on the premises are at your own risk.
  • Sauna heater
    It is not permitted to change the settings on the sauna heater.
  • Glass and glass bottles
    For everyone’s safety, glass and glass bottles are not permitted on the premises. Food and beverages may otherwise be brought in.
  • Avoid shoes in the sauna
    The sauna floor is made of wood, which makes it susceptible to damage from gravel. Therefore, please do not wear shoes in the sauna.
  • Shower supplies
    Please bring your own towel, bath slippers and shower supplies.
  • Cleaning
    The sauna and associated areas must be left in an orderly and clean condition after your visit. Please take your own trash with you and dispose of it in the designated bins. If necessary, surfaces in the sauna, changing rooms, and restrooms should be wiped down.
  • Valuables
    Visitors are responsible for their own valuables.
  • Smoking
    Smoking is only permitted in designated areas.

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