Water meter
Households with municipal water have water meters installed. This ensures that your water consumption is measured correctly and that you pay for the water you actually use.
Water and sewage bills are sent out six times a year. Those bills also include the cost for collection of household waste. Your water and sweage bill is based on the previous year's water consumption, which is preliminary. Once you have read your water meter and sent in the numbers, the bill will be adjusted. If you have paid too much or too little, it will be adjusted on your next bill.
Reading the water meter
If you live in a home with a water meter, you need to read it once a year and report the number to us. We will always send you a letter beforehand with instructions. You can either report to us digitally or mail it to us using the card that is included in our letter to you.
If you don't know how to do this, take a photo of the meter and send it to Skellefteå municipality's customer service by emailing kundtjanst@skelleftea.se
Customer service can also be reached at 0910-73 50 00 (press 3), telephone hours are Monday-Friday 8:00-16:00.
If your family situation changes and more people move in or out of the household, you can report this to customer service and they can adjust the preliminary water consumption to better match your actual consumption.
As a municipality, we are responsible for setting up, adjusting, connecting and disconnecting the water meter and taking it down. As a property owner, you are responsible for pipes, valves and connections. The valves can look different, for example like the red ones in the illustration below.
Zoom imageClick on the image to enlarge it.
Water meters need to be switched out
Water meters need to be checked and switched out after a certain number of years according to law. When it's your turn, we will book an appointment to come to you and send out information in the mail.
If you want to reschedule the appointment, contact Skellefteå municipality's customer service at 0910-73 50 00 (press 3) as soon as possible. Telephone hours are Monday-Friday 8:00-16:00. You can also reach them by emailing kundtjanst@skelleftea.se
It’s important that you reschedule the appointment if it doesn’t suit you. If you don’t do it and we come to you and can’t carry out our work, we need to charge you a fee to cover our extra costs.
We need easy access
When we visit you, we want you or someone else responsible for the property to be at home and give us access to it. To carry out the work, we need to be able to stand in front of the water meter. This means that:
- The water meter needs to be easy to access and not blocked.
- The shut-off valves on either side of the meter need to be working properly, so they can be turned off safely. If they do not work, you will need to contact a plumber to replace the valves before we come to you.
Unapproved valves need to be replaced
If you have LK580 series shut-off valves like the ones in the illustration below, they are no longer approved. The marking is on the metal under the valve. They have design flaws that mean they risk coming loose and causing water damage. As a property owner, you are responsible for contacting a plumber to replace the valves and covering that cost.
Using unapproved valves can also cause problems in possible insurance claims.
Zoom imageThese types of valves are not approved anymore and need to be switched out. Click on the image to enlarge it.
Digital water meters
We are gradually switching to digital water meters in the municipality to make it easier for us and for you. It will mean you no longer have to read the meter and report to us. Instead, the information will be sent directly to us. The digital water will also make it easier for us to detect and find water leaks.
Your new digital water meter will look like this. The display shows the current meter reading and some other information as shown below.
Zoom imageClick on the image to enlarge it.
Click on the image to enlarge it.
If the information codes on the water meter are flashing, you can see in the user guide image below what they mean.
If the high water consumption alarm/code is flashing, it indicates a suspected leak, such as a dripping tap, leaking toilet or broken pipe in the property. Contact a plumbing company for troubleshooting and action.
Other alarms/codes are handled by the water and waste department.
If you have questions about the water meter, contact customer service on 0910-73 50 00 (press 3).
Zoom imageClick on the image to enlarge it.